Machine Quilting Robot
Fast, Simple, Powerful, & Accurate
Quilting Robotics for Today and Tomorrow

How much do updates cost?

Updates to the MQR itself are free providing that there is no associated hardware required. If we add functionality above and beyond what was promised AND that functionality requires hardware changes, there will be a charge. Please note that Pro-Q Designer (software included with the MQR) does not charge for updates, but every few years releases a new version of the software because there are significant changes that add value to the software. MQR users who choose to update their copy of Pro-Q to the latest version will receive the option of upgrading at a discount.

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Can I use the Long Arm MQR on a domestic system?

No, the Long Arm MQR requires a sturdy, industrial-type steel frame to operate. It is very heavy with large motors that create a lot of torq. It is NOT suitable for domestic frames or frames that have wooden or plastic structural components.

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Why do you have a PC Quilter Retrofit, but no domestic robotics system?

Many of the PC Quilter users encouraged us and helped us get started. While it is not our intention to get involved in the domestic quilting robotics market, we felt we owed those who have supported us a solution to their concerns.

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Can I buy the PC Quilter Retrofit from you if I don't own a PC Quilter?

We ask to make sure purchasers own a PC Quilter, but we have no real way of checking. If you were to purchase the retrofit and did not own the PC Quilter there would be no warranty on the product and we would not be able to assist you in any way with whatever project you had planned.

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What is the difference between the Long Arm MQR and the PCQ Retrofit?

The PC Quilter Retrofit is simply an upgrade to the electronics and drivers that run the unit. the Long Arm MQR is a FULL SYSTEM including industrial motors, carriages, belts, etc. While the basic operation of the systems is VERY similar and contains almost all the same features, the electronics is specially tuned and is NOT interchangable between the two systems. Using electronics on a PCQ Retrofit that were meant for long arm MQR or vice versa can cause irreparable damage to the control panel, drivers, power supply, motors, etc. If you wish to CONVERT from a PC Quilter Retrofit to a Long Arm MQR, you will need to send your electronics back to us for refitting.

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How hard is it to update the MQR system (control panel)?

It's incredibly easy! Just copy the latest update to your SD card. Insert the SD card into the Control Panel. The next time you restart the system it will automatically update the firmware. There is no need to disassemble anything.

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